$7 FLAT RATE SHIPPING! ALL SALES ARE FINAL

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Exchanges & Returns

RETURNS:
 

ALL DOORBUSTERS AND BLACK FRIDAY SALE ITEMS ARE FINAL SALE

 

We hope you love your items. However, we understand that a return will happen occasionally and therefore we offer an easy return process. 

Store credit will be given for the purchase price of all eligible returned merchandise. 

Eligible Items for Return

  • Returns must be received at The Middle Sister, LLC. within 14 business days of receipt of merchandise, no exceptions.
  • Must have original tag still attached. No signs of being used, worn and washed. Items returned to us with makeup, deodorant, perfume or similar product stains and/or odor will be shipped back to you and are subject to additional shipping cost. 

  • Shoes must be returned in their original box in good condition. Failure to send box makes the shoe ineligible for returns.
  • All sale and clearance items, accessories (hats, face masks, jewelry, perfume, body mists) intimate apparel and leggings are FINAL SALE.  

Return Policy

  • We accept returns for store credit only within 14 days from the date the item is received. Once return is processed we will send an email with a gift card code which can be applied at the checkout process. 
  • All returns will be issued in the form of store credit - no exceptions. 
  • Shipping Costs are non-refundable. If you received free shipping on your order and you return the items, original shipping costs (charges to ship order to customer) will be deducted from store credit. 
  • Buyer pays for return shipping
  • Please allow 7-10 business days once package is received for return to be processed.
  • We will send you an email confirmation when your return has been received and the store credit has been issued. Please keep your tracking number once sending us the items to see if it has arrived as we do not check if returns have been received until processing the returns which can take 7-10 business days. 

Please note store credits do not expire!

Exchange

  We do offer exchanges towards items that are in inventory only, no special orders will take place for your exchange. Customer will pay the difference of the new exchanged item. 

Order Issues

  • Please inspect your order immediately upon receipt.   If you believe you have received  a defective item you must contact our warehouse within 3 days of receipt. We will not accept any damaged claims after 3 days from the date you receive it. Damaged items must have tags and be unworn, unwashed. We do not guarantee jewelry, items shrinking, etc. no exceptions will be made. Damaged items will need to be returned within the 14 day period or they will be rejected once they are received.

  • Damaged Items - please send us an email with pictures of the damaged item.
    All damaged/defective merchandise must be reported within 3 days upon receiving. Merchandise that has been washed cannot be accepted for store credit.
  • If you were sent incorrect items or are missing items from your order please contact us.

CLEARANCE AND ACCESSORIES SALES ARE FINAL AND ARE NON-RETURNABLE. WE ENFORCE THIS POLICY STRICTLY AND STORE CREDIT WILL NOT BE GIVEN FOR RETURNED ITEMS MARKED AS ACCESSORIES, CLEARANCE OR SALE ITEMS.

 

 
 
 
Return Address: 
The Middle Sister, LLC.
211 S. Prospect Rd.
Suite 12
Bloomington, IL  61704
 
 
 
 
 

 

Please do not send packages with a "signature required" as many times we are out at fashion shows or we are not here on Saturdays to receive and sign your return. If signature required item is sent we are not responsible for picking up the item and the post office will return to the customer which will have to ship again for non signature required.